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Boosting Business Reputation with Social Media Responsiveness 

Boosting Business Reputation with Social Media Responsiveness 

BUSINESS CHALLENGE 

Our client is a leader in the Eyewear and eye care industry. Due to some business changes, their online reputation began to show a decline owing to unsatisfactory comments on Google, Yelp, and other review sites. 

SMAC Apps’S SOLUTION 

SMAC Apps assessed the responsiveness and systems for the client. The team instituted a number of steps to improve the online reputation. 

  1. A monitoring system was set up to respond to online reviews, providing detailed recommendation points to address the gap between customers and the business. 
  2. A strategy to improve positive reputation all over the media was created. 
  3. Created and prepared a bespoke approach with detailed reports. 
  4. Developed a high level, end-to-end strategy to address not only Reputation Protection but also create a positive result. 

BUSINESS BENEFITS 

By changing the method of promotion and following SMAC Apps’s recommended actions, the client has increased business and positively improved their reputation by 40% in online media. 

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