Case Studies

Transforming Problems with Creative Technology Solutions

Case Studies

Driving New Business for a New Bi-Coastal Law Firm Putting the Trust Back in Trust Auditing – SMAC Apps’s Custom IT Solution Project And Program Management And Reporting In One Consolidated System The End of Manual Data Entry: Automated Applications and Advanced Reporting Taking all the pieces and putting them together – A Multiplatform Windows Migration Removing Roadblocks for Cash-for-Cash Customers Trust Audit System for International Law Firm Creating a Crowd with Proximity Marketing Giving a New Upscale Salon an Uptick in Website and Social Media Traffic Boosting Business Reputation with Social Media Responsiveness Sales, Marketing, Inventory, and Fulfillment – An Integrated Warehouse Inventory Solution for a Marketing Program Management Firm Bringing an Early Education System to the US With a Specialized e-Commerce Web Application From local producers to store to the world – An Integrated e-Commerce Solution Bringing Business Process Management Protocols to a Major Healthcare Life Sciences Firm Efficient, Easy-to-Use Solutions in Service of Longer, Happier, and Healthier Lives Data-Based Investment Decisions Done Fast Manageable Asset Management Innovation in Emergency Medicine Business Organization Growth through Networking & Collaboration on a Mobile App Child Service Non-profit Provides Educational Enrichment with LMS Cyber Security Training Improves The First Line Of Defense for a Major Non-Profit Membership Management and Event Planning Tool for Growing Entrepreneur’s Organization Enabling Community Engagement At Scale Building Event Engagement – An Organized Event Platform Solution A Walk in the Park with an Interactive Mobile App Helps Grow the Forest Building Better Health With the Help of a Complete Web Portal In-depth IT Security Vulnerability Assessment For Major Law Firm

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Bringing Business Process Management Protocols to a Major Healthcare Life Sciences Firm

BUSINESS CHALLENGE

Our Client is a global BioPharma company firmly focused on its mission to discover, develop, and deliver innovative medicines that help patients overcome serious diseases. They determined that they needed to create a Business Process Center Of Excellence to support their ongoing business transformation efforts. They also wanted to analyze BPM tools and establish a BPM tool competency center that integrated with their IT Governance, Enterprise Architecture and Lean Six Sigma efforts.

SMAC Apps’S SOLUTION

SMAC Apps’s team determined that the IT strategy that would be most efficient would utilize Lean Six Sigma Methodologies. The process involved:

Analyzing BPM tools, providing a detailed comparison, and making best practices recommendations.
Create a business case to demonstrate ARIS capabilities to Senior IT & business operations executives.
Establishing a BPM Center Of Excellence to enforce discipline in process management and incorporate the use of the ARIS tool.
Helping senior executives from both IT and business to define Enterprise IT Architecture.
Developing various business models demonstrating the business and IT alignment from Strategy through to Operations.
Creating governance around the use of ARIS enterprise architecture tool.
Provide training in BPM protocols and the ARIS tool suite.

BUSINESS BENEFITS

Our clients business and IT operations were more aligned to achieve the company’s goals and successful growth through a number of transitional phases. They received:

A central repository of reusable Business processes and IT assets governed and managed by business users.
The ability to make faster and better informed decision making through applicable processes to support optimized IT investments.
Better Alignment of Business and IT development.
An optimized IT portfolio that reduced redundant interfaces.
A well integrated POM, enterprise architecture, and software development functions through the governance processes.
A successfully implemented ITIL framework to support information technology processes and SCOR framework to support supply chain processes.
An integrated BPM CEO with lean six sigma business transformation efforts by enabling process definitions roles, ownership, and process metrics.